Limehome Berlin Chausseestraße

The dirtiest room I've ever stayed in. There were short black hair all over our bedsheets and in the shower. Counters were stained and sticky, you could clearly see were each glass was placed before. There were balls of dust in the corners, curtains were broken off (we managed to easly fix it so cleaners were just lazy). We contacted the staff (after like an hour of trying to reach them) and they offered us another room twice, both turned out to be even dirtier. Both had dirty towels and same hair and counter issue. After reporting that, we were offered a refund and a promise that our room would be cleaned the next day. However nobody ever came for our entire stay. The inicial refund we recieved only covered 35% of the first night. We had to argue with the staff (they were very hard to reach and ignored our refund request for multiple days) for 2 weeks for the 35% refund to cover the rest of our stay. We were told that according to their information our room was cleaned after the first night and no additional refund will be given. Luckly we had videos to prove otherwise. Overall it was a terrible experience, made worse by awful support.

Bear in mind when you book that there is no one on-premises, which is fine if nothing goes wrong. In our case, the front door entry keypad panel was broken when we returned to the building at 2 in the morning, leaving us locked out in the middle of the night in a city where we knew no-one. After calling the customer service number three times, each time getting a recorded message (in German) saying that there was no one available to answer my call and to try again later, someone from limehome did call back. They acknowledged that they knew the panel was broken, but that someone was supposed to have left the door ajar ... that was their solution. Eventually this person said she would make some calls and get back to me. Ten minutes later, a sleepy-looking guest of the hotel appeared and let us in - they called another guest at the hotel at 2.30h to let us in!! One more thing - the housekeeping staff is a little aggressive when it comes to getting into the room, and there are no supplementary locks to keep them out. Both mornings we were there, the housekeeper let herself in without knocking at 9 am while we were still in bed. There are no 'do not disturb' signs either. other than that - the room is nice, there's a kitchenette, the location is ok.